2. Information We Collect

A. Information You Provide Directly

We may collect: name, company name, email address, phone number, information submitted through contact forms, and account registration information.

If you become a customer, we may also collect billing information.

B. Lead Data Uploaded by Customers

Customers may upload contact data into the platform, including: names, phone numbers, email addresses, and lead source information.

Customers are responsible for ensuring they have lawful permission to upload and process this data.

CLARA processes this data solely to provide the Service.

C. Automatically Collected Information

We may automatically collect limited technical information such as IP address, browser type, device information, and pages visited for security, performance monitoring, and analytics purposes. This data is used to improve site performance and security.

3. How We Use Information

We use collected information to: provide and operate the Service, process onboarding requests, respond to inquiries, maintain security and prevent misuse, improve platform performance, comply with legal obligations.

We do not sell personal information.

4. Data Processing Role

For customer-uploaded lead data:

The customer is the data controller.

CLARA acts as a data processor.

We process uploaded data only according to the customer’s instructions and to provide the Service.

5. Third-Party Service Providers

CLARA relies on third-party providers for: SMS transmission, scheduling services, cloud hosting, payment processing, email delivery.

These providers may process data as necessary to perform their services.

Their use of data is governed by their own privacy policies.

6. Data Retention

We retain: website contact inquiries as needed for communication, account data while your account remains active, uploaded lead data while your account is active.

Upon account termination, data may be deleted or retained for a limited period as required for legal or operational purposes.

7. Security

We implement reasonable technical and administrative safeguards to protect data.

However, no system is completely secure. Use of the Service is at your own risk.

8. Your Rights

Depending on your jurisdiction, you may have rights to: access personal information, request correction, request deletion, object to certain processing.

Requests may be submitted using the contact information below.

Customers remain responsible for responding to data subject requests relating to their uploaded lead data.

9. Cookies and Tracking

Our website may use cookies or similar technologies to: improve site performance, analyze traffic, maintain session integrity.

You may disable cookies through your browser settings.

10. International Users

If you access the Service from outside the United States, you understand that data may be transferred to and processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy periodically.

Updates will be posted at:

https://www.claraleads.com/privacy

Continued use of the Service after updates constitutes acceptance.